Klaviyo Integration
Overview
KNISTR Loyalty Rewards & GDPR can be connected to Klaviyo to automatically send loyalty events to Klaviyo as metrics. These metrics can then be used in Klaviyo for email flows, segments, and automations.
Requirements
- An existing Klaviyo account
- Admin access to the KNISTR Loyalty Rewards & GDPR Shopify app
Setting Up the Connection
- In the Shopify admin, go to Apps > KNISTR Loyalty Rewards & GDPR > Settings > Integrations
- In the "Klaviyo" section, click Connect
- You will be redirected to Klaviyo to authorize the connection
- Once authorized, the integration will show the status Connected
- The connection can be removed at any time via the Disconnect button. Doing so stops the sync immediately
Events
A master Events toggle controls whether any data is sent to Klaviyo at all. In addition, four individual event types can be turned on or off separately.
important
Events must be synchronized initially once after the connection is established. After that, new events are sent automatically whenever they occur.
| Event | Trigger |
|---|---|
| Member joined | A customer joins the loyalty program |
| Points earned | Points are credited after a purchase |
| Points redeemed | A customer redeems points for a reward |
| Reward used | A redeemed reward is applied at checkout |
Support Notes
- If a customer doesn't appear in Klaviyo, check whether the connection under Settings > Integrations still shows "Connected" and whether the relevant event is enabled
- After disconnecting, no new events are transmitted; data already sent to Klaviyo remains there